Please refer to the following for answers to frequently asked questions. If you have any additional questions, please do not hesitate to contact us at hello@myidtoken.com.
What are ID Tokens?
ID Tokens consist of three random words, such as "happy-wind-cat". These tokens can be used to verify a user's identity.
What data is included in an ID Token?
When an ID Token is verified, only your name and the token description will be visible.
How can I be certain that the name revealed by an ID Token is accurate?
The name associated with an ID Token is extracted directly from an official ID document, and users are not able to enter or modify their name information. This ensures that the name displayed is always an exact match to the name on the official ID document.
Is the use of ID Tokens secure?
Yes, it is. Each ID Token can only be used once, and you can set a time limit for its expiration. This provides an added layer of security to the process.
Can I generate more than one ID Token for my account?
Yes, you can generate up to 10 active tokens at any given time for your account. Once a token is used or deleted, you can generate a new one. The tokens are generated on demand and there are hundreds of millions of possible combinations.
What is the cost of MyIDToken's services?
Generating an ID Token is free of charge. However, verifying an ID Token costs €0.90 for the verifier, with no additional subscription or hidden fees.
What payment methods are accepted?
You can pay using a credit card, ApplePay, or GooglePay.
What if I'm not able to verify ID Token?
If the ID Token is invalid or has expired, the verification will not be successful and you will not be charged. The verification fee is only charged for successful verifications.
Can I use MyIDToken service for business purposes?
Yes, MyIDToken service is suitable for both personal and business use. If you have any specific business-related questions or needs, please contact us at hello@myidtoken.com.
Is MyIDToken service GDPR-compliant?
Yes, MyIDToken service is fully GDPR-compliant. We take data privacy and security very seriously and follow all relevant regulations.
Can I use MyIDToken service if I am not a citizen of Finland?
Yes, MyIDToken supports users from various countries. However, the availability of official documents may vary depending on the country and the KYC partners we work with.
What is the typical verification time for an ID token?
Verification is nearly instantaneous, usually taking only a few seconds.
Is MyIDToken available in all languages?
At the moment we support English and Finnish. We are constantly looking for new markets and localizations.
The ID token pass phrases are always in English however.
What happens if I accidentally delete an ID token that I still need to use?
If you accidentally delete an ID token that you still need, you can always create a new one. However, the old deleted ID token cannot be used anymore after deletion or expiration.
Can I use one ID token for verification multiple times?
No, each ID token can be used only once for verification. However, you can create new ID tokens for any future verifications as needed.
Can I receive a refund if the ID token verification process fails for some reason?
We only charge for successful ID token verifications. However, if there are any issues or uncertainties, you can always contact our support team at hello@myidtoken.com.
How can I reach out to MyIDToken's customer support in case of any issues or queries?
You can contact us by sending an email to hello@myidtoken.com.
